Terms & conditions

Last Updated: [Insert Date]

Welcome to Pizza La Bella! These terms outline how our services work. By placing an order, you agree to the following terms and conditions.

Orders can be placed through our website or by phone.
Payment options include cash, debit/credit cards, and any other methods listed on our website.
Prices are subject to change, but the price at the time of ordering will apply.
Discounts, promotions, and vouchers must be applied at the time of ordering and cannot be added afterward.

We aim to deliver orders within the estimated time, but delays may occur due to traffic, weather, or other unforeseen circumstances.
If you are outside our delivery area, we may not be able to process your order.
It is the customer’s responsibility to provide accurate delivery details. We are not liable for delays or failed deliveries due to incorrect information.
If the driver is unable to deliver the order due to no response from the customer, the order may be returned to the store, and an additional charge may apply for redelivery.

Once an order is confirmed and food preparation has begun, it cannot be canceled.
Refunds are only considered for incorrect, missing, or unsatisfactory items and are subject to review.
Any issues must be reported within 30 minutes of receiving the order to be eligible for a refund or replacement.
Refunds may be refused if the complaint is not supported by a valid reason or sufficient evidence.

A service charge of £1 will be included in your order.
This charge helps support our staff and is distributed among them as tips.
The service charge cannot be removed at checkout, but customers can request a refund for it by contacting us after placing their order.

Customers with allergies must inform us before placing an order.
While we take precautions to avoid cross-contamination, our kitchen handles common allergens such as dairy, nuts, gluten, and more. We cannot guarantee that food is completely allergen-free.

Customers are expected to treat our staff and delivery drivers with respect. Any abusive or inappropriate behavior may result in service refusal.
Fraudulent activity, misuse of our website, or submitting false complaints may result in legal action.

For any inquiries, complaints, or refund requests, please contact us:

Address: [Your Business Address]
Phone: [Your Business Contact Number]
Email: contact@pizzalabella.co.uk