Last Updated: June 2025

Welcome to Pizza La Bella

These terms explain how our services work. By placing an order, you’re agreeing to the terms below.

Ordering & Payment

• You can place orders through our website or by phone.
• We accept cash, debit/credit cards, and any other payment methods listed at checkout.
• Prices may change, but the price shown at the time of ordering will be honoured.
• Discounts, vouchers, and promotions must be applied at checkout — they can’t be added after.

Delivery & Collection

• We aim to deliver within the estimated time, but traffic, weather, or other delays may occur.
• Orders placed outside our delivery area may be declined.
• Please make sure your delivery info is accurate — we’re not responsible for failed deliveries due to incorrect details.
• If there’s no answer at the delivery address, your order may return to the store. A redelivery fee may apply.

Refunds & Cancellations

• Once your order is confirmed and food prep has started, it can’t be cancelled.
• Refunds may be considered for missing, incorrect, or unsatisfactory items, after review.
• Issues must be reported within 30 minutes of receiving your order.
• We may refuse refunds if there isn’t a valid reason or clear evidence.

Service Charge

• A £1 service charge is automatically added to each order.
• This helps support our team and is shared with staff as tips.
• The charge can’t be removed at checkout, but if you’d like it refunded, just contact us after ordering.

Food Allergies

• Please tell us about any allergies before placing your order.
• While we do our best, we can’t guarantee allergen-free food as our kitchen handles common allergens like dairy, gluten, nuts, and more.

Customer Conduct

• We expect all customers to treat our staff and drivers with respect.
• Abusive or inappropriate behaviour may result in service refusal.
• Fraudulent activity, false claims, or misuse of our site may lead to legal action.

Updates to These Terms

• We may update these terms at any time.
• Changes take effect immediately once posted on this page.

Contact Us

Have a question, complaint, or refund request?

Address: Unit 2, Swinnow Road, Leeds, LS13 4RJ
Phone: 0113 29 09 800
Email: contact@pizzalabella.co.uk

📲 Follow us on Instagram: @pizza_labella for updates and deals.